Support Hub
For Customers and Contractors
Our dedicated team is available Monday – Thursday, 8-4:30 PST within one business day.
Heaters not Working?
- Find your indoor heater.
- Find your outdoor heater.
- If you are experiencing technical or electrical problems, contact your electrician/installer to perform troubleshooting on-site.
- All troubleshooting documents are available on this support page or the particular indoor or outdoor product page.
- Once the electrician has gathered the information on-site to determine if there is a material warranty needed contact Heating Green Support with the manufacturer required information, using the form below.
Thermostat or Controls not Working?
- Find your indoor controls.
- Find your outdoor controls.
Ecobee Thermostat Customers and Contractors:
If your Ecobee thermostat, heat relays, or transformer are having issues, contact your electrician. If your licensed electrician has any questions about the wiring details, settings, etc. see the respective links below.
- Ecobee Premium
- Ecobee Support FAQ (new)
- Ecobee Smart Thermostat Pro – Quick Start Guide
- Ecobee Smart Thermostat Pro – Wiring Diagram
- Ecobee Smart Thermostat Pro vs. Ecobee3 Lite
- Technical specifications – PDF (Ecoboee4)
- Quick start guide – PDF (Ecoboee4)
- Wiring your Ecobee4 to relays – PDF
- How to disable the Room Sensor Instructions
- Ecobee Lite
Mysa Thermostat Customers:
- If you are experiencing issues, contact Mysa Support for immediate assistance.
- Mysa Smart thermostat
- Mysa LITE thermostat
Honeywell/Aube Line Voltage Thermostat Customers: view the respective thermostat below and support documents
T-32-P Yoga Thermostat Customers (Non-Wifi-Controls)
Shipping, Returns,
and Warranties
Installation Resources
Yoga heaters
Yoga Thermostats and Controls
Indoor Heaters
Outdoor Heaters
Scroll to the bottom of each product page for all installation and product specs located in the DOCUMENTS or INSTALLATION tabs.
Troubleshooting Yoga Heaters
Product Warranty
Additional Resources
Customer Support Form
Use the form below to expedite the process for you and/or your contractor.