Support Hub
For Customers and Contractors
Our dedicated team is available Monday – Thursday, 8-4:30 PST within one business day.
 Heating Green is the product supplier for your project and we have great resources for the installer/electrician/contractor to help them with installation and troubleshooting.
Support Resources Available 24/7
Heaters not Working?
- If you are experiencing technical or electrical problems, contact your electrician/installer to perform troubleshooting on-site.
- All troubleshooting documents are available on this support page or the particular indoor or outdoor product page.
- Once the electrician has gathered the information on-site to determine if there is a material warranty needed contact Heating Green Support with the manufacturer required information, using the form below.
Thermostat or Controls not Working?
- If your licensed electrician has any questions about wiring the controls (thermostat, relays, transformer) they can reach out directly to the Professional Technical Support Line at Jackson Systems 1-888-652-9663. They are available 8 AM – 6 PM EST M-F and will only speak to licensed professionals.Â
- If your Ecobee thermostat is experiencing issues, please contact Ecobee Support for immediate assistance.Â
- If your Mysa Thermostat is experiencing issues, contact Mysa Support for immediate assistance.Â
Additional resources
Installation
Yoga heaters
Yoga Thermostats and Controls
Residential and Commercial
Indoor Heaters
Residential and Commercial
Outdoor Heaters
Scroll to the bottom of each product page for all installation and product specs located in the DOCUMENTS or INSTALLATION tabs.
Troubleshooting and Warranty
Yoga Studio Heaters
Residential and Commercial Heaters
Customer Support Form - help us help you!
Due to high demand for our heaters and customer service needs, we created the form below to help expedite the process for you and/or your contractor. Thank you for choosing Heating Green!
