Step 1: Take a surface temperature reading of each infrared heater
  • Use an Infrared thermometer that can reach up to 500° F and take the temperature reading ~10 minutes after turning on the heat, pointing the laser in the middle of the panel.
  • Due to fluctuating voltage, temperatures will vary. Please view the table below for reference.
  • Room temperature or significantly lower surface temperature readings will need to be followed up with an Ohm Test.
Step 2: If a group of heaters is reading room temperature- check your relays!
  • The relay(s) have an illuminated red light when the heaters are on and are dark when power is off.
  • If the red light is not illuminated when calling for heat, your relay will need to be replaced.
Step 3: If all relays are functioning or only a single heater is reading room temperature - follow the steps to take an Ohm test of each heater.
  • Linked here is our Ohm Test Steps which will walk you and your electrician through what we need in order to warranty the element of your heater!

Ohm Test Steps

Step 4: After taking the Ohm test & submitting the results to HG
  • OL or an Open Loop reading will qualify for a warranty replacement. This tells us that the continuous circuit on the element is “open” and cannot work, meaning replacing the element will make the heater work again.
  • The heater is similar to a lamp, and the element is the light bulb. When the Ohm test result is OL (open-loop) this means the light bulb/element is out. Replacing the element instead of replacing the entire heater is similar to replacing the lightbulb instead of having to buy an entire lamp!
  • Once we receive your warranty request, we will be in touch with an expected ship date.
Step 5: Heaters are not working but have a normal Ohm reading?
  • If your heater(s) are reading “normal” ohm results, but are still not heating have your electrician check power & connections going into the transformer and thermostat.
Step 6: All heaters are working, but still not reaching the desired temperature?
  • Please review the environmental aspects of your space! Environmental factors often contribute to heat loss despite sufficient heat output.
  • Review these best practices to explain the role of these factors:
    • Insulation
    • Square footage of space
    • Aesthetics or unique features (concrete floors, windows, mirrors, high ceilings, etc.)
    • Target temperatures & warm-up times
Type of Infrared Heater Surface Temperature
1,500 Watt Cove Heater Wall Mounted : ~ 300° F - 350° F
Ceiling Mounted: ~ 350°F - 400°F
1,250 Watt In-Ceiling Heater Measures: ~ 400°F - 425°F
SolaRay Heater Measures: ~ 200°F - 250° F
Versa & ILO Heaters Measures: ~ 200°F - 250° F