Step 1: Take a surface temperature reading of each infrared heater
- Use an Infrared thermometer that can reach up to 500° F and take the temperature reading ~10 minutes after turning on the heat, pointing the laser in the middle of the panel.
- Due to fluctuating voltage, temperatures will vary. Please view the table below for reference.
- Room temperature or significantly lower surface temperature readings will need to be followed up with an Ohm Test.
Step 2: If a group of heaters is reading room temperature- check your relays!
- The relay(s) have an illuminated red light when the heaters are on and are dark when power is off.
- If the red light is not illuminated when calling for heat, your relay will need to be replaced.
Step 3: If all relays are functioning or only a single heater is reading room temperature - follow the steps to take an Ohm test of each heater.
- Linked here is our Ohm Test Steps which will walk you and your electrician through what we need in order to warranty the element of your heater!
Step 4: After taking the Ohm test & submitting the results to HG
- OL or an Open Loop reading will qualify for a warranty replacement. This tells us that the continuous circuit on the element is “open” and cannot work, meaning replacing the element will make the heater work again.
- The heater is similar to a lamp, and the element is the light bulb. When the Ohm test result is OL (open-loop) this means the light bulb/element is out. Replacing the element instead of replacing the entire heater is similar to replacing the lightbulb instead of having to buy an entire lamp!
- Once we receive your warranty request, we will be in touch with an expected ship date.
Step 5: Heaters are not working but have a normal Ohm reading?
- If your heater(s) are reading “normal” ohm results, but are still not heating have your electrician check power & connections going into the transformer and thermostat.
Step 6: All heaters are working, but still not reaching the desired temperature?
- Please review the environmental aspects of your space! Environmental factors often contribute to heat loss despite sufficient heat output.
- Review these best practices to explain the role of these factors:
- Square footage of space
- Aesthetics or unique features (concrete floors, windows, mirrors, high ceilings, etc.)
- Target temperatures & warm-up times
|Type of Infrared Heater||Surface Temperature|
|1,500 Watt Cove Heater||Wall Mounted : ~ 300° F - 350° F
Ceiling Mounted: ~ 350°F - 400°F
|1,250 Watt In-Ceiling Heater||Measures: ~ 400°F - 425°F|
|SolaRay Heater||Measures: ~ 200°F - 250° F|
|Versa & ILO Heaters||Measures: ~ 200°F - 250° F|