Frequently Asked Questions

Heating Green is here to answer your infrared heating questions.


Is it true that heat rises, and if so, why would you put heaters on the ceiling?

Actually, heated air rises in the presence of cooler air.

Heat is simply a form of energy that can be transferred through convection (air), conduction (through an object), and radiation, (from a warm object to a cooler object)

Just as the sun, which is 93 million miles from earth, is most effective when directly overhead, infrared radiant heat is directional, and therefore it is more beneficial to heat from high up on the wall or ceiling which directly heats up the objects and occupants in the room.

What is, how, and why does infrared radiant heating work?
  • An infrared heater is an object with a higher temperature which transfers energy to a body with a lower temperature through electromagnetic radiation, generally within a wavelength of 7-12 microns.  The heat is a product of a completely safe spectrum of light that is invisible to our eyes.
  • NOTE:  Our body gives off heat at a wavelength of around 12 microns and our IR heaters emit a wavelength of 7-12 microns, therefore the body easily absorbs the heat in this wavelength, which easily heats water molecules (the human body is made up of ~60% water), and penetrates well below the skin, which is optimal for heating people at room temperature or hot yoga enthusiast alike!
  • Just as the sun heats us our products radiate sun-like warmth to indoor or outdoor spaces, floors, furniture, and most importantly, people.
  • The Infrared Spectrum: Think of infrared light being on a spectrum from short wave to long wave, and visible light/temperature. The shorter the wave, the higher the temperature, the longer the wave, the lower the temperature.
    Short wave infrared:  The sun, which has a surface temperature of 10,000F, visible to the naked eye.
    Medium wave infrared:  A good example of this is our quartz heaters which have a faint glow and a maximum surface temperature of ~900F.
    Longwave infrared:  The remainder of our infrared heaters, for indoor applications (non-glowing) fall into this category, with a surface temperature range of 170-425F.
Is infrared heat safe?

Infrared encompasses a huge range of temperatures. Saying infrared is bad for your health is analogous to saying that noise is bad for your hearing, and presenting a study that correlates the noise level at a rock concert with damage to eardrums. It’s just not that simple.

There is no empirical evidence from accredited sources which show that far infrared is bad for your health, aging, etc. On the contrary, there is evidence that it helps to increase flexibility, circulation, detoxification, and other health benefits. This is one of the main reasons it has become popular in the far IR sauna and IR yoga industries in particular, of which, our company has worked with over 950 yoga studios worldwide, with none reporting negative health effects.

For more information about infrared safety click here.

What are the health benefits of using infrared radiant heating?

Infrared radiant heat offers a variety of health benefits over conventional heating systems (forced-air, heat pumps, electric wall heaters, electric and hot water baseboard heaters, etc.)

  • Air quality – Unlike forced air heating systems, our infrared radiant heating panels do not blow dust or allergens. They do not release any emissions, chemicals or pollutants and help keep the air in your home clean and clear.
  • Therapeutic relief – Odds are you have experienced the soothing feeling of warm summer sun on your skin. Similar to the sun, our heaters, produce radiant heat waves which work to heat up our body, and because the human body is made up of mostly water, this infrared heat transfers effectively and can help gently increase blood circulation, rid the body of toxins and even provide pain relief.
Why choose an electric infrared heater, rather than a baseboard or wall heater?

Great question! If you were going to install lights in your house, where would you put them near the floor or in the floor?  No, you would mount them up high on the wall or on the ceiling, and that is one of the advantages of infrared radiant heating, which radiates from the heater to the occupants and objects in the room, and taking up no usable wall or floor space in the process. 

  • Conventional heating systems: (forced-air, heat pumps, electric wall heaters, electric and hot water baseboard heaters, etc.)
    • Noisy, which interrupts the ambiance in a room and sleep
    • Warms a room, but the ceiling is the warmest place due to warm/hot air rising
    • Requires maintenance
    • Often in the way of furniture or curtains/drapes
    • Often expensive to operate
    • Often supplemented with plug-in “space heaters” which can be dangerous and have lead to home fires and deaths
    • Short life-cycle, often less than 15 years, requiring maintenance
    • These can lead to unhealthy indoor air quality, triggering asthma, allergies, etc.
  • Heating Green infrared radiant heating systems:
    • Silent operation, a pleasant ambiance day and night
    • Emit sun-like warmth to the occupants and objects in the room, even the floors!
    • Maintenance-free
    • Mount on the ceiling or high on the walls, no usable space is taken up by furniture, etc.
    • Room by room control, just like using a light switch and a light
    • Often a savings of 20-50% on the operating cost compared to conventional heating systems
    • ~30-year life-cycle
    • 5 years to a lifetime warranty
    • Are conducive to a healthy indoor environment

View infrared heating options

How much does your electric infrared heaters cost compared to electric wall heaters?
  • Total cost of ownership (TCO)  When considering the total cost of ownership (TCO) – meaning initial cost, installation, annual operating and maintenance costs, and replacement costs, a Ducoterra SolaRay or cove heater can pay for itself in just over 3 years compared to a baseboard heater and in just 7 years compared to cadet-type wall heaters.
  • Heating Green infrared radiant heating panels operate up to 35% more efficiently than wall heaters and 50% more than baseboard heaters.
  •  Over a 30-year life in a home, a wall heater would likely need replacing at 2 to 3 times as their expected lifetime is only 10 years per the NAHB, while our cove and Ducoterra SolaRay panels respectively have a 10-year and lifetime warranty and a 40-year expected lifetime.
How well do infrared heaters work with a ductless heat pump?
  • Ducoterra SolaRay panels and cove heaters work hand in hand with ductless systems are one of the most efficient heating systems on the market today, providing both cost effective heating and cooling.
  • It is often impossible for the ductless system with a head installed in a main living area to effectively heat back bedrooms and bathrooms. Because of this and the cost associated with adding additional ductless heads in bedrooms, homeowners compromise their heating comfort by selecting inexpensive, but less desirable, electric baseboard or wall heaters, to heat their bedrooms and bathrooms.
  • SolaRay electric ceiling-mounted radiant panels and cove heaters can work in combination with a ductless heat pump system, creating a more cost effective heating system while maintaining a high standard of comfort and energy efficiency.

For more information on this click here.

How can I estimate my cost of operation?
  • First, figure out your total watts, i.e. two 1,000 watt heater = 2,000 watts or 2 kilowatts.
  • Second, confirm your electrical cost/kilowatt hour with your local utility or use electricity local
  • Third, multiply the total kilowatts x the cost/kilowatt hour i.e. 2kw x $.13 (cost/kilowatt hour) = $.26 would be your hourly operating cost.
  • Please note that total operating costs widely vary based on use, geography, weather, the building envelope, controls, and habits of the occupant(s).
How do I determine how many heaters I will need?

At Heating Green, our goal is to provide the best heaters for any heating need. And when we get good information from our customers, the better we can meet their heating needs.

We ask customers to include the following information that will affect the performance of heaters:

  • Geographical area
  • Wall type
  • Ceiling height
  • R-values of insulation
  • Window type and sizes
  • Extreme seasonal weather
  • Customer expectations
  • Fast warm-up time
  • Target temperature, i.e. 105F

General sizing guidelines for sizing for residential and commercial use:

NOTE: When in doubt, it is a great idea to order the next heater size up if there are any unknown variables (i.e. R-values of insulation).

Contact us for a free estimate!

What should I expect from using infrared heat?
  • Silent operation, a pleasant ambiance day and night
  • Emit sun-like warmth to the occupants and objects in the room, even the floors!
  • Maintenance-free
  • Mount on the ceiling or high on the walls, no usable space is taken up by furniture, etc.
  • Room by room control, just like using a light switch and a light
  • Often a savings of 20-50% on the operating cost compared to conventional heating systems
  • ~30-year life-cycle
  • 5 years to a lifetime warranty
  • Are conducive to a healthy indoor environment
In addition to using your heaters, what can I do to improve the performance the room(s) I want to heat?
  • Insulate – the better the insulation, the better the heating performance.
  • Seal air leaks – reducing the amount of air that leaves the home is very important
  • Do a blower door test – a great way to determine how much air is entering your home
  • Install a programmable thermostat – an easy way to save money, especially when the home is not occupied.


Can I run my heaters on 120 volts of power?

Yes, a plug-in 120 volt heater has a maximum rating of 1,500 watts, and the maximum amount of watts on hard-wired 120v system is 1,920 watts on a 20 amp, 120 volt circuit.

For more detailed information on choosing the right voltage for your heater check out our blog post on this topic.

What is the voltage in my home, and what should I use for my project?

For residential applications 120 and 240 volt circuits are available.

  • As a general rule, you can fit twice as many watts on a 240v circuit as a 120v circuit
  • 120v is great for projects under 1,920 watts requiring a 20 amp circuit.
  • 240v is great for any projects from a few hundred watts to 3,840 watts requiring a 20 amp circuit.
  • When in doubt, consult with Heating Green or a professional electrician before you start your project.
What is the voltage in my commercial building, and what should I use for my project?

The most common commercial building electric service in North America is 120/208 voltage, which is used to power 120 volt plug loads, lighting, and smaller HVAC systems. In larger facilities the voltage is 277/480 volt and used to power single phase 277 volt lighting and larger HVAC loads. In western Canada 347/600V is common. NOTE:  Always have a qualified electrician verify if the field (VIF) what voltages you have in your electrical panel and what it would be best to use with our infrared heaters.

For more information on choosing the best voltage for your heater check out our blog post on this.

Is it cost effective to run the heaters at a higher voltage such as 240 volts rather than at 120 volts?

Yes, but only by a little.

All electrically powered devices consume watts, and wattage (kilowatts on your power bill) is what you are paying for. Volts and amps are not an important factor related to electrical expenditures in an existing wired building, although when building a new area or adding additional power to an existing area there is a possible savings in material costs and labor as there is twice the capacity of watts on a 240 volt circuit than a 120 circuit.

I.E. using the rule of 80% maximum load of a circuit, a 240 volt / 20 amp circuit could use 16 amps x 240 volts, or 3,840 watts, whereas a 120 volt / 20 amp circuit could use 16 amps x 120 volts or 1,920 watts.

For a more detailed explanation of this question check out our blog post on choosing the best voltage for your heater.

What are Watts, Amps, and Volts?

Voltage, wattage, and amperage; or volts (v), watts (w), and amps (a) are terms commonly used to describe and measure electricity.

  • Voltage or Electric Potential is the amount of electrical energy available at a source such as a plug, breaker, or extension cord—essentially how hard electricity is “pushed” through a wire. Thinking in terms of a water hose, voltage would represent the pressure of the water flowing through it.
  • Amperage or Electrical Current is the amount of electricity transferred or moved through a wire or circuit. In a water hose, it would be the volume of the water flowing through it.
  • Wattage or Electrical Power is how much “work” the electricity does, such as energizing the diodes in a LED grow Light. Continuing the water hose analogy, if the water exiting the hose hits a paddle wheel, the resulting rotation (work) of the wheel represents the wattage.

If you have technical support issues please click here.


Ecobee Smart Thermostat Questions?

We get a lot of questions about the Ecobee so we’ve set up a separate FAQ just for the Ecobee!

What is the difference between using a 120 volt plug-in heater vs. a hard-wired heater?
  • Any 120 volt plug-in electric heater is limited to 1,500 watts/12.6 amps (where watts = amps x volts).   Please note that any 120 volt heater can have a cord added to it by the user.
  • A hard wired heater (wired into the building’s electrical system) has a much higher limit in terms of total watts or amps, in this case our Infratech heaters have a maximum size of 6,000 watts/25.2 amps @ 240 volts.
What heaters can I use for indoor applications?
  • Ductorerra SolaRay heaters
  • REH Cove heaters
  • REH Ceramic Ceiling heaters
  • Berko Go-Anywhere heaters
  • Berko Halogen Indoor/Outdoor heaters (120 volt plug-in)
  • Berko Under Desk Heater View Indoor Heaters
What heaters can I use for outdoor applications?
  • Berko Halogen Indoor/Outdoor heaters (120 volt plug-in)
  • Infratech (hard-wired heaters)
    View Outdoor Heaters


What is the lead time on my order?

Lead times vary from heater to heater. Some take 2-3 weeks to ship and others take 4-6 weeks to ship so please plan your remodel accordingly. The following factors play a big role in how long it takes for heaters to ship:

  • Quantity of heaters: 3 heaters will ship faster than 13 heaters.
  • Voltage specification: 120v/208v/240v/277v are common voltages, anything out of the ordinary (220v) takes a little longer to produce
  • Location: International shipments will take longer due to customs.

For the most current, accurate information, reach out to [email protected] or [email protected]

Where is my order in the queue?

For an updated status report on your order, please email [email protected]

Only my heaters showed up, where is the rest of my order?

Heaters and controls ship from different vendors so they won’t arrive together. Generally, controls are shipped within 1-2 days of ordering. You may request controls being shipped to a different address than your heaters.

How do I cancel my order?

If you wish to cancel your order, please reach out to [email protected]

How do I change my Ship To address?

If your order has not yet shipped, please email [email protected] to change the ship to address. Please note that additional shipping charges may be applied.

Can I pick up my order?

Yes, if you live near our vendor(s) you may avoid shipping costs if you pick up the product yourself. If you would like to do so, please email [email protected]

What if my voltage changed?

If you find out, after placing an order, that your voltage changed, please email [email protected] or call Danielle at 360-715-4328 x105.


How to I program a schedule on my Programmable Yoga Thermostat?

For programming your Yoga Thermostat, please see the Operation Manual and refer to pp. 2-8

How do I set the clock on my Programmable Yoga Thermostat

Please see the Operation Manual and refer to pp. 2

How do I change from programmable to non-programmable and vice versa (Programable Yoga Thermostat)

Please refer to p.4 in the Installation Manual:*

You will need a small flathead screwdriver or coin to remove the “faceplate”. The switches are located on the backside of the “faceplate”.

My heaters seem to operate randomly?

Depending on which thermostat you have, you will most likely need to disable the Adaptive Recovery or Smart Home Recovery & Smart Home/Away functions.

For Adaptive Recovery (Programmable Yoga Thermostat):

1. Following the instructions at the top of p.8

2. Look for the symbol, OS 1. *If your thermostat reads OS 0, then the system is off. If it reads OS 1, proceed to Step 3

3. Using the arrow buttons, change the 1 to 0

4. Press Mode to exit the menu

For Smart Home Recovery/Smart Home/Away (Ecobee):

From the thermostat/app –

1. Press the Main Menu icon

2. Press Sensors

3. Press Disable

4. Navigate to Settings -> Preferences

5. Press Heating Smart Recovery

6. Press Disable

7. Exit Menu

From the online portal –

1. Press Sensors

2. Press Disable

3. Navigate to Settings -> Preferences

4. Press Heating Smart Recovery

5. Press Disable

6. Exit Menu

Why is the screen on my thermostat blank?

1. Check to be sure that the thermostat is properly affixed to the terminals.

2. If it is, then check that the thermostat is receiving power from the electrical panel.

3. If the thermostat is receiving power, 24 volts min., then the thermostat may not be working.

If your thermostat is still under warranty, contact us for replacement.


HG122 Yoga thermostat – 5 years

Ecobee – 3 years

Aube (manual or programmable) – 3 years

Mysa – 2 years

EConnect – 5 year warranty

My heaters won’t heat?

Your heater(s) aren’t working (not heating or not cooling) and you don’t know how to identify the issue, follow these easy steps to try and rule out the issue:

Check your thermostat:

  • Does it seem to have power?
  • Yes? Continue to Step 2
  • No? Check power to thermostat

Is the surface area hot/warm?:

  • Yes?
    • Check the programming on the thermostat – it could be set on manual mode rather than listening to the programmed schedule – make sure your thermostat is doing what you set it to do
    • Relay may be stuck in the open position
  • No?
    • Need to have an electrician test that the heaters are receiving power
    • Check that the relays are working properly (connection from the thermostat to the heaters (Grey plastic box approx. 5”sq.w/red indicator light on the top))
      • How to check the relays:
        • If the red indicator light is on, the relay is functioning. (*Note: Relay be stuck in the on position)

Electrician says the heaters are getting power?

  • Yes?
    • Refer to above section (Check the programming on the thermostat)
    • Test the resistance of the heaters (should be done by an electrician)
  • No?
    • Check the circuit at the electrical panel to ensure connection to heaters
    • Check all connections between electrical panel and heater

Checking the resistance of the heaters

  • Test the resistance using an Ohm meter with the heater disconnected from power
    • Report number to your Heating Green rep.
  • Ohm reading equals infinity or open
    • Heater element has likely failed
    • Discuss warranty options with your Heating Green rep.
My heaters don’t get hot enough?

First, turn the heaters on to full power and make sure they are let them run for 15 minutes, and while they are still heating use an infrared thermometer to test the surface temperature of the heater.

The maximum surface temperature of each heater should be as follows:

1. Cove heater – wall mount ~340F.

2. Cove heater – ceiling mount ~ 425F.

3. Ceramic Ceiling heater ~425F.

4. Ducoterra SolaRay heater ~175-200F.

Second, if the surface temperatures of your heaters more than 5% lower than what they should be, there may be a voltage issue. Have an electrician measure the voltage going to your heaters to ensure that it matches the voltage specificiation of the heaters.

I need to store my heaters, can they be laid flat, or do they need to be upright?

Ducoterra SolaRay heaters: It is best practice to lay the heaters on the long edge, preferrable againts the wall.

Cove, Ceramic Ceiling, Berko Go-Anywhere heaters can lay flat.

What size breakers should I use?

Common specification for residential applications is 14-2 wire on a 15 amp circuit @120 or 240 volts, and 12-2 wire on a 20 amp circuit at 120 or 240 volts.

Note: Work with a qualified electrician if you are unsure of the NEC and best practices to ensure safety and that your heaters will work properly.

Table of Contents