Ecobee Thermostat FAQ

 

How do I set my thermostat to go above 79 degrees?
  • From the thermostat or app:
  1. Press the Menu icon
  2. Press Settings
  3. Press Preferences
  4. Press Heating Range
  5. In Heating Range, using your finger, slide the bubble on the right side of the screen to your desired temperature
  6. Press Save
  • From the online portal:
  1. Click on Settings
  2. Click on Preferences
  3. Click on Heat Set Point Range
  4. Using your mouse, click on the Minimum/maximum temperature and drag to your desired setting.
  5. Click the X in the upper right to exit this menu
How do I program my thermostat?
  1. (Coming Soon!) Please see this informative video that explains how to program your new Ecobee Smart Thermostat Pro.
  2. Please contact our customer support team to schedule an appointment to review programming a schedule (Appointments are offered MWF, from 9am-12p, and from 1:30pm-3:30pm).
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Why do my heaters seem to turn on/off when they are not programmed to?
  1. (Coming Soon!) Please see this informative video that explains how to program your new Ecobee Smart Thermostat Pro.
  2. Please contact our customer support team to schedule an appointment to review programming a schedule (Appointments are offered MWF, from 9am-12p, and from 1:30pm-3:30pm).
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Why is my thermostat offline?

Check your internet connection and make sure that your Ecobee is connected to your Wi-Fi network.

My heaters have been on all day/night, why?
  1. Check your thermostat/app/online portal screen to see if there is a hold, indicated by a rectangular box that will display a temperature+“until a time”.
      1. If yes, press the small X in the upper left of the box to resume your schedule.
  2. Under Settings, check your Hold Action setting.
    1. From the thermostat/app:
      1. Press the menu icon
      2. Press Settings
      3. Press Preferences
      4. Press Hold Action
      5. We recommend setting this to “Until the next scheduled activity”.  This will enable the thermostat to resume your programmed schedule in the even that someone sets a hold and forgets to remove it.
    2. From the online portal:
      1. Click Settings
      2. Click Preferences
      3. Click Hold Action
      4. We recommend setting this to “Until the next scheduled activity”.  This will enable the thermostat to resume your programmed schedule in the even that someone sets a hold and forgets to remove it.
Why do I keep getting emails/notifications about my HVAC/Air filter/high temp/low temp/high humidity/low humidity? How do I stop these?

Most of these notifications are not relevant to your Heating Green infrared heating system, they are for users with HVAC systems, furnaces, or boiler systems.

  1. To disable these alerts from your thermostat/app:
    1. Press the menu icon
    2. Press Reminders & Alerts
    3. Press Preferences
    4. Press HVAC Reminder
    5. Press Off
    6. Press Air Handler Reminder
    7. Press Off
    8. viii.Press UV Lamp
    9. Press Off
    10. For Low Temp Alert, High Temp Alert, Low Humidity Alert, and High Humidity Alert, turning them off or leaving them on is at the user’s discretion.
    11. Press Heating Cooling Alerts (Enables email alerts).  Turning this setting off or on is at the user’s discretion.
  2. To disable these alerts from the online portal:
    1. Click Reminders & Alerts
    2. Click Preferences
    3. Follow Steps ii.-xi. above.
Does my thermostat have to be in Heat mode or can I turn it to Off and have it still work?

In order for your programmed schedule to be activated, your thermostat must be in Heat mode.  Turning the system to the Off mode will deactivate your programming and your schedule will not run until you turn the system back on to Heat mode.

How do I register my thermostat?
  1. On your Ecobee, press “Let’s get started”
  2. Press “Yes, only Rc is connected”, press Next
  3. Confirm that the wiring terminals that are highlighted are correct, press Yes
  4. Choose “No accessory installed”, or “Dehumidifier” if you are using the latter.
  5. Choose C or F, press Next
  6. Name your Ecobee by choosing form the menu or scroll down the menu and create your own unique name, press Next
  7. Enter your custom name if using this option, press Save
  8. Press “Select Wi-Fi network, Press Next
  9. Choose your Wi-Fi network, Press Next
  10. Enter your Wi-Fi password, Press Connect
  11. If you successfully connected to Wi-Fi, press Next
  12. Select Heat, Press Next
  13. You can select a temperature on the next page or ignore the prompt and press Next.
  14. Press Disable to deactivate the Smart Home/Away system, press Next
  15. Choose your country, press Next
  16. Choose your time zone, press Next
  17. Write down your Registration Code, press Finish
  18. If you receive a notice about Eco+, go ahead and press OK, this can be adjusted in the settings.
  19. Using a computer, got to ecobee.com to register your thermostat.
  20. Log in: If you have not created an account, create one and log in
  21. Click on the person icon in the upper right
  22. Choose “Add a device”
  23. Enter the 4-digit code you received on the thermostat, click Next
  24. On the thermostat, you will receive a notification for “Registration Confirmation”, press OK on the thermostat
  25. On your computer, click Yes
  26. If you want to have weather data on your Ecobee, you can choose “Yes”, or “No Thanks” if you do not want weather data.
  27. If you chose to allow access for weather date, check your location, and if correct, press Next.
  28. We recommend choosing “Yes” to use Home IQ.This helps Heating Green with diagnostics and is useful to see how your system is operating.
  29. Enter your building information.
  30. If using Alexa, choose Sign into Amazon and follow the steps you are provided.
  31. If not using Alexa, choose “Set up later”.
  32. Click “Start Using the Web Portal”.

Ecobee Programming for Hot Yoga Tutorial

Ecobee Registration and Setup Tutorial

Ecobee Advanced Settings Tutorial

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