Radiant Electric Heat Warranty and Support

Troubleshoot a non-functional heater and submit a warranty claim.

1. Check the Thermostat

Ensure the display is powered on. Turn the setpoint 5°F above room temperature and wait 5 minutes.

Target Temps: SolaRay (175-250°F) | Wall Cove (275-350°F) | Ceiling Cove (350-400°F).
Erratic Control? If the screen is blank or behavior is erratic, please contact the manufacturer (Mysa or Honeywell/Aube) directly for warranty support.

2. Check the Relays

When the thermostat calls for heat, the relay must show an illuminated red light.

No Light? If the thermostat is calling for heat but the relay is dark, the relay likely needs replacement.

3. Measure Surface Temperature

If the thermostat and relay are working, use an Infrared Thermometer (500°F+ capacity) on the center of the panel.

Result: If the reading is room temperature or significantly low, proceed to an Ohm Test.

4. Verify Power (Ohm Test)

If your heater has a “Normal” Ohm reading but is cold/sparked, the issue is likely upstream.

Have an electrician check power connections, transformer, and thermostat voltage.

If you do not have a Radiant Electric Heat product, click here for warranty support.

Photo Quality: If we find a typo or a blurry photo that might cause the manufacturer to reject your claim, we will contact you immediately to clear it up.
Labor Costs: While the replacement element and shipping are covered under warranty, please note that installation labor is not included.
External Factors: If the diagnostic photos show that the failure was caused by external factors (such as water damage, physical impact, or improper wiring), the warranty will not apply. If this occurs, don’t worry—we will provide you with a direct link to purchase a replacement element to get your heat back on quickly.

Talk to your electrician! They will need to remove, open and test the heating units.
Multimeter and basic tools: Needed to remove the units and perform an Ohm and ground continuity tests.
A phone or camera: Multiple pictures are required throughout the warranty claim process.
Your order and personal information
A shipping address for replacements