Shipping Resource
- See the form below to be filled out, thank you!
- Contact us for any questions on availability and lead time before purchasing any product! Most heaters are made-to-order and may not ship immediately.
- Heating Green is happy to make any changes to the shipping address or delivery date before the order has been shipped, as any changes made after shipping result in additional charges per the carrier (UPS, FedEx, or freight). If a freight shipment is not ready to be received storage fees will be incurred per the carrier!
- For any questions regarding transit or delivery once the order has been shipped, contact the delivery carrier for the most up-to-date information. For more information, read Need Support? Who to Call.
- Upon receiving any product purchased through Heating Green, inspect immediately upon delivery to ensure that no damage, the correct size, voltage, finish color, etc. was sent that matches your invoice. To assist with any mistakes, Heating Green must be notified within seven days of delivery if anything from the order is missing or incorrect according to the paid invoice.
- Heating Green is happy to work with the shipper to replace any product damaged in shipping, but will need to be notified ASAP in order to file a claim with the carrier. Please provide Heating Green with pictures of the box, and inspect for damage upon delivery.
- Heating Green must be notified of shipping damage within seven days of the arrival in order to best assist our customers.
- If any packages are lost or stolen, a claim must be filed with the carrier by the receiver. Please let Heating Green know of lost & stolen packages, and we will work with the shipper to alert the shipping carrier. Heating Green is not responsible for any lost or stolen packages, but will do our best to assist you!
- Customers are responsible to pay return shipping charges and return items in the original package. If a shipping label is requested, it will be deducted from the refund total. An RMA (Request for Manufacturers Authorization) needs to be requested and filled out before you ship back your order.
- International Shipping – Shipping and handling, includes all export fees, however, it will not include import fees, duties, taxes, import/export broker, etc. For more details about the process of international shipping, please read the following guidelines.